SMS Privacy Policy
SMS Privacy Policy
Effective Date: 1/1/2025
Lock Labs (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when subscribing to our SMS (Short Message Service) communications. This SMS Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect. When you opt in to receive SMS messages from Lock Labs, we may collect: 1)Your mobile phone number, 2) Your name or account information (if provided), 3) Records of consent, opt-ins, and opt-outs. We do not collect sensitive personal information such as full Social Security numbers, financial account details, or passwords through SMS.
2. How We Use Your Information. We use your phone number and related information to: 1) Send service notifications (e.g., order numbers, tracking numbers), 2) Send promotional messages about products, services, or special offers, 3) Provide informational updates (e.g., policy changes, company announcements), 4) Maintain records of consent, opt-ins, and opt-outs for compliance purposes.
3. Consent and Opt-Out. By providing your phone number, you consent to receive SMS messages from Lock Labs. You may opt out at any time by replying STOP to any SMS message. After opting out, you will no longer receive marketing or promotional messages, but you may still receive essential service-related messages if necessary. Other opt-out options: Email: customerservice@lock-labs.com or Phone: 855-562-5522.
4. LockLabs strictly protects your mobile opt-in data. We will not sell, trade, rent, or otherwise share your phone number, consent records, or any personally identifiable information with third parties for marketing purposes.
Third-party access is strictly limited to service providers or vendors who process data on our behalf to operate our services (for example, SMS delivery platforms). These service providers are contractually prohibited from using your information for any purpose other than providing the service.
We do not share mobile opt-in data with affiliates, advertisers, or other third parties under any circumstances without your explicit consent.
5. Security of Your Information. Lock Labs implements industry-standard security measures to protect your phone number and consent records. Access to your information is restricted to authorized personnel and service providers who require it to deliver SMS services.
6. SMS Message Compliance. All SMS messages are sent in compliance with Microsoft Teams SMS 10DLC guidelines and applicable U.S. regulations. Messages include clear company identification and opt-out instructions. We maintain records of consent, opt-ins, and opt-outs to ensure compliance with Microsoft Teams and legal requirements.
7. Contact Us. For questions about this SMS Privacy Policy or your SMS subscription, please contact the Lock Labs Support Team via email: customerservice@lock-labs.com or phone: 855-562-5522.
By subscribing to Lock Labs SMS messages, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described.